Privacy Policy
"This policy explains what personal information tivvio collects, why we collect it, how we use it, and what rights you have. we've written it to be clear and honest — not to hide anything in legal language."
1. Who we are
tivvio is a South African event ticketing and management platform operated by Siyabonga Ngcobo, trading as tivvio (registration in progress). our platform is accessible at tivvio.xyz and allows event organisers to create and sell tickets, and attendees to discover and purchase tickets for events.
If you have any questions about this policy, reach us at:
- Email:hello@tivvio.xyz
- Location:Durban, KwaZulu-Natal, South Africa
2. What information we collect
We collect only what we need to operate the platform efficiently and securely.
From organisers and attendees:
- Full name
- Email address
- Phone number (optional, provided voluntarily)
From attendees at checkout:
Payment details — these are processed entirely by Paystack and never stored on our servers. tivvio only receives a payment confirmation and reference number.
Automatically:
- Usage data via Google Analytics (anonymised and aggregated)
- Essential browser cookies for authentication
3. Why we collect it
- Create and manage your account
- Process purchases and confirmations
- Send QR code tickets via email
- Allow organisers to manage lists
- Respond to support requests
- Send platform updates
- Marketing (with opt-out)
- Improve platform usage patterns
4. Legal basis for processing (POPIA)
tivvio operates in compliance with South Africa's POPIA.
5. How we share your information
We do not sell your personal information. We share it only with essential partners:
6. Data Rights & Security
As a data subject under POPIA, you have the right to access, correct, or delete your information. Payments are handled via Paystack's PCI-compliant infrastructure — we never see your card details.
Account data is retained while active; records are kept for 5 years for compliance.
7. Contact & Support
If you have concerns or requests regarding your data, contact us:
Email Support